Claims for damage or shortages must be notified within 3 working days, by telephoning +44 (0)1702 342135 and by emailing

Alternatively you can write to us at;
DG Servicing Ltd,
t/a Automated Door Systems,
138-140 Prince Avenue,
Essex SS0 0NW.


We will not accept any returns after 28 days of receipt of your goods and without a prior agreement. Please contact us for a valid returns reference number. We will also require a copy of your invoice / delivery note along with your reasons for the return.

Any goods returned due to an error in ordering will incur a 15% admin charge.


Items not normally stocked which are deemed to constitute a ‘special order’ can be obtained subject to receipt of an official written order.

Special items may be subject to specific carriage charges and have a lead time of anywhere between 1-12 weeks from time of order. Please contact us for specific details.